I am preparing to go to Iowa tomorrow to pick my son up, so I thought I'd rent a car from Thrifty car rental. I rented a compact and decided that I needed the GPS system just to help me navigate.
When I got to the rental stall they told me the car I was renting did not have cruise control. I upgraded and ASSUMED the cost would include the GPS since I asked for it to be included in the first place. I realized on the way home that there was no GPS. Crap! I'm going to Iowa-I need a GPS. When I called Thrifty, guess what--the cost of the upgrade (to get something BASIC on a vehicle like CRUISE CONTROL) did not include the cost of the GPS..but of course for an additional reaming, I can drive BACK to the airport and pick one up FOR AN ADDITIONAL CHARGE.
Oh, and if I return the car early, there is a $15 penalty. Well, let's just ream it in a little deeper. Yep. Got to LOVE this BAD experience.
Not only am I NOT renting from them again, their crappy customer service has definitely made me want to warn everyone I know not to rent from them to save them from this type of experience!
I never got this kind of service from Avis or Dollar. That is who I should have gone with. My fault for not going with a proven winner. After all, who did I think they were? Avis?!
One funny tidbit--the second woman that I talked to interrupted me while I was speaking to let me know that Thrifty does NOT use GPS--they use the Garmin system..Hmm--apparently there is not a translation for GLOBAL POSITIONING SYSTEM in their neck of the globe. Can anyone guess what GPS stands for? Hint-it's not a brand name like Garmin, but don't tell her--she was pretty proud of herself.